Springbrook Online Applications
Code and Contact Management Overview
Summary
Online Code and Contact Management is a web-based code enforcement portal that allows citizens to submit, track and resolve code infractions online. This application features an interactive map to ensure pinpoint issue accuracy and a powerful search tool that allows users to map a filtered list of existing issues and track their own issues until they are resolved.
This document provides a general overview of the elements that must be set up in order to use the Online Code and Contact Management application.
Related Links
Click here for information on Contact Management Setup.
Click here for information on Web Setup.
Click here for information on Issue Type Maintenance.
Step by Step
- The Contact Management Setup window (SS> Web Application Setup> Contact Management) is used to configure how the Online Code and Contact Management application is set up. Here you will configure details such as how issues and maps are displayed online and how CM clerks will process submitted issues.
- The Web Setup window (SS> Web Application Setup> Web Setup) is used to specify the online applications' subdomain and the number of unsuccessful login attempts that will be allowed before a user is locked out of Contact Management.
- When a new infraction is submitted, it must be based on an available issue type. For example, an issue type that is used to generate graffiti or destruction of public property issues could be titled Vandalism.
- Issue types are created and maintained on the Issue Type Maintenance window (CM> Maintenance> Issue Type).